cg777 Privacy Policy

cg777 is an online casino and sportsbook platform operated at cg777.im, providing cricket betting, live dealer casino games, slot games, Super Keno, and a tiered Loyalty Programme to registered players. cg777 is the data controller responsible for the personal information collected from users of the cg777 platform.

This Privacy Policy applies to all individuals who access cg777.im — whether as registered account holders, visitors browsing the site without an account, or users who contact cg777 through any support channel. By using any part of the cg777 platform, you acknowledge that you have read and understood this Privacy Policy.

For all privacy-related enquiries, data access requests, or concerns about how cg777 handles your personal information, contact our dedicated support team at any time. Our email address (plain text — not a clickable link): [email protected]

cg777 collects personal data that is necessary to operate a safe, fair, and legally compliant online gaming platform. We do not collect data beyond what is required for the purposes set out in this policy. The categories of personal data cg777 may hold about you are described below.

cg777 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless specifically required by applicable law or anti-money laundering regulations and only to the minimum extent necessary.

cg777 collects personal data through the following channels and methods:

cg777 processes your personal data only for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was collected. The primary purposes for which cg777 processes personal data are:

• Account Registration and Management: To create, maintain, and administer your cg777 account, verify your identity and age (21+ requirement), and ensure the security of your account credentials.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, verify source of funds where required, and maintain accurate financial records for your account.
• Legal and Regulatory Compliance: To fulfil cg777's obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any lawful request from a competent authority or regulatory body.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, match-fixing involvement, or any other prohibited conduct defined in the cg777 Terms & Conditions.
• Responsible Gaming Compliance: To implement and maintain the deposit limits, session controls, cooling-off periods, and self-exclusion settings that you activate — and to identify accounts displaying patterns consistent with problem gambling for proactive outreach.
• Customer Support: To respond to your support queries via live chat and email, resolve disputes, and maintain records of all communication history for quality and compliance purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the cg777 platform experience, optimise game performance, and develop new features relevant to Pakistani players.
• Marketing Communications: To send you promotional offers, bonus notifications, and Loyalty Programme updates — only where you have given explicit consent to receive such communications or where cg777 has a legitimate interest in informing you of relevant offers. You may opt out at any time via account settings or by contacting support.

cg777 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is required to perform the contract between you and cg777 — including operating your account, processing deposits and withdrawals, and delivering the gaming services you have registered to use.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving cg777's services — where these interests are not overridden by your fundamental rights and freedoms. cg777 has assessed these interests carefully and determined they are proportionate.
• Consent: Processing for marketing communications and certain non-essential cookie usage — where you have freely given clear, informed consent that you may withdraw at any time without detriment to your account status.

Where cg777 relies on consent as the legal basis for any processing activity, you have the right to withdraw that consent at any time by adjusting your account notification preferences or contacting cg777 support. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

cg777 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. Data is shared with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

All third-party processors engaged by cg777 are required by contract to process your data only on cg777's documented instructions, to implement appropriate technical and organisational security measures, and to delete or return data when the processing relationship ends.

cg777 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active Account Data: Retained for the full duration of your cg777 account being active and for a minimum of 5 years following account closure, to meet AML and KYC record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of each transaction, consistent with financial record-keeping standards applicable to payment processing and anti-money laundering compliance.
• Communications and Support Records: Live chat transcripts and email correspondence are retained for 3 years from the date of the communication, unless the communication is relevant to an unresolved dispute or legal proceeding — in which case it is retained until final resolution plus 1 year.
• Technical and Log Data: Server logs and IP address records are retained for 12 months from collection, unless retained for longer in connection with a security investigation or fraud case.
• Self-Exclusion Records: Retained indefinitely to ensure that a self-excluded individual cannot re-register a cg777 account during or after an exclusion period. This is a responsible gaming protection measure, not a punitive one.
• Marketing Consent Records: Retained for the duration of your account plus 2 years following account closure, as evidence of the consent basis on which marketing communications were sent.

Following the expiry of an applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

cg777.im uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect anonymous usage analytics. The categories of cookies used by cg777 are as follows:

You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of your cg777 account. Deleting session cookies will require you to log in again at your next visit. cg777 does not use third-party advertising or retargeting cookies.

cg777 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL Encryption: All data transmitted between your browser or device and cg777.im is encrypted using 256-bit SSL/TLS encryption — the same standard used by Pakistan's major commercial banks including HBL, UBL, and Meezan Bank.
• Access Controls: Access to personal data held by cg777 is restricted on a strict need-to-know basis. Support agents, compliance officers, and technical staff only access the minimum data required to perform their specific role.
• Encrypted Data Storage: Sensitive data — including identity document copies and financial identifiers — is stored in encrypted form at rest, in addition to being encrypted during transmission.
• Two-Factor Authentication: cg777 strongly encourages all account holders to enable two-factor authentication (2FA) on their account to provide an additional layer of login security beyond your password.
• Security Monitoring: cg777 operates continuous automated monitoring of platform access patterns to detect and respond to potential security incidents in real time.
• Breach Response: In the event of a data security breach that is likely to result in a risk to your rights and freedoms, cg777 will notify affected users without undue delay and will take immediate steps to contain the breach and prevent further unauthorised access.

As a cg777 account holder, you hold the following rights over your personal data. cg777 is committed to facilitating the exercise of these rights without unnecessary delay. All rights requests should be submitted to cg777 support via live chat or email.

• Right of Access: You may request a copy of the personal data that cg777 holds about you at any time. cg777 will provide this within 30 days of receiving a verified request.
• Right to Rectification: If any personal data cg777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly within your cg777 account settings panel.
• Right to Erasure: You may request deletion of your personal data where cg777 no longer has a legitimate reason to hold it. Note that certain data must be retained to comply with AML, KYC, and financial record-keeping obligations — in those cases, cg777 will delete what can legally be deleted and explain what must be retained and why.
• Right to Restrict Processing: In certain circumstances (for example, while a data accuracy dispute is being resolved), you may request that cg777 restrict processing of your data to storage only.
• Right to Object: You may object to processing based on cg777's legitimate interests — including profiling for responsible gaming purposes — by contacting support. cg777 will review the objection and cease the relevant processing unless compelling legitimate grounds exist.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time via account settings or by requesting support to update your communication preferences.
• Right to Data Portability: You may request a copy of data you have directly provided to cg777 in a structured, machine-readable format where processing is based on consent or contractual necessity.

cg777 will not charge a fee for exercising any of these rights under normal circumstances. Where a request is manifestly unfounded or excessive, cg777 reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.

cg777 operates an absolute minimum age requirement of 21 years. The cg777 platform is not intended for, marketed to, or accessible by individuals under the age of 21. cg777 does not knowingly collect or process personal data from anyone under 21 years of age.

cg777's registration process requires date-of-birth confirmation and is backed by KYC age verification using Pakistani government-issued identity documents. Any account where the holder is confirmed to be under 21 years of age will be closed immediately, all activity will be reversed, and the matter reported where required by law.

cg777 will never retain personal data submitted during a registration attempt that is subsequently found to belong to a person under 21. Such data is deleted immediately upon identification. cg777 also does not target marketing of any kind toward individuals who have not confirmed they are 21 or above.

cg777 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the cg777 platform. When material changes are made, cg777 will notify registered account holders by email at the address registered to their account, or by a prominent notice on cg777.im, prior to the change taking effect.

Non-material updates — such as clarifications of existing language, correction of typographical errors, or restructuring of sections without substantive change — may be published without individual notification. The "Last Updated" date at the top of this page will always reflect when the current version of this policy came into effect. You are encouraged to review this page periodically.

Your continued use of the cg777 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a material change, you may request account closure in accordance with the cg777 Terms & Conditions.